A Verizon partner reportedly recently exposed records of 14 million subscriber calls. The records included customer names, phone numbers, and account PINs for about 6 million subscribers. An unsecured server used to store the records was compromised, leaving the information accessible to anyone with the server’s address.
Customers who made calls to Verizon customer service within the last six months are advised to change their PIN as soon as possible. The PIN is used to authenticate customer identity during service calls. Hackers can use this information to hijack phone accounts and impersonate users. It’s also advised to change PINs for any other accounts that may use the same PIN number.