Category Internet

Taking the Chaos Out of Digital Disruption

Digital technologies continue to transform the way business gets done. Some companies struggle with this disturbance while others utilize it to improve or expand. Resisting this transformation may delay the inevitable but not for long. Technology advances at an ever-increasing rate and any business, large or small, risks catastrophe by ignoring the ramifications. Small to […]

Ways to Strengthen Your Customer Service Muscle

I enjoy helping people, whether it’s answering questions on Quora or narrating a story in a manner the writer loves. Success to me in my former corporate purchasing job meant delivering outstanding customer service to requisitioners. I discovered being helpful garnered loyal customers whether it’s a writer or an engineer who needs a specialized tool […]

How Boring Process Documents Secure a Happy Ending

A business horror story. I was a purchasing professional for many years in the tech industry, first in biotech, then in semiconductors. We bought special filters from a company for several years, and then we abruptly stopped. The filter quality slid from best in the industry to worst in a matter of months. We contacted […]

Why You Need to Pay Attention to GDPR

Yes, another acronym we need to understand. GDPR stands for General Data Protection Regulation. Enforcement is coming to the EU in May 2018. The most significant update of data regulation in the EU in 20 years. But, it only applies to the EU, right? Not exactly. If your business collects personal data or preferences from […]

One Way to Solve the Data Compliance Puzzle

SOX, FINRA, FERPA, HIPAA, and PCI DSS can be as indecipherable as they sound. They’re tricky to deal with if you’re a small to medium business.  Keeping track of the myriad regulations can be a full-time job for one person. All these acronyms revolve around data security compliance regulations. They differ from industry to industry […]

Win Business by Bringing Value to Your Customer

My cell phone broke, in the middle of my gym workout. Inconvenient but it shortened my workout as I count faster than the stopwatch on my phone. I walked into the store the next day, showed them my old phone’s problem and the rep sent me to the battery store. The battery store took one […]

Expanding Your Revenue Streams to Crush Economic Kinks

The recent gyrations in the stock market brought to mind the repercussions suffered during the end of the last bull market in 2007. All good things must come to an end including long-running bull markets. Is your business ready for an economic downturn? Economists are usually behind the curve on calling recessions. Their call is […]