The pandemic continues to change how business gets done in all sorts of ways. As enterprises grapple with the pressure on costs in this environment, all outsourcing gets a close look. Outsourced IT included.
The move to a fully digital operation accelerated by the black swan event makes businesses more dependent on their IT providers. A clear cut understanding of an IT provider’s capabilities and responsibilities is required to avoid catastrophes. A business needs a detailed listed of its outsourcing requirements.
The scramble caused by the pandemic showed the importance of trust in business to business relationships. Your company should contract with a provider willing to go the extra mile to support your relationship. The move toward consumption-based pricing rather than a fixed price allows for better relationship building.
Strategic partnerships with providers and collaboration are necessary for a business to be sharp. Your provider and your company need to work together like a well-oiled machine. Roles and responsibilities need tight delineation.
Location consolidation is out with multiple locations preferred. Redundant services across several regions are the safest bet.
Automation in outsourced services won’t bring savings. Automation applied correctly to a process means you no longer need to outsource it. Updating and tweaking the process before automation yields the best results.
Choosing the best provider of IT services for your business is more critical than ever. Outsourcing is an arduous process. Don’t rush it as your business needs the best partners to move into full digital operation.
Author: Kris Keppeler, a writer who finds technology fascinating and loves humor. She writes for Crossing Genres on Medium.com and Does This Happen to You? on Channillo. Award-winning podcast producer who enjoys telling stories. Follow her @KrisKKAria on Twitter or on LinkedIn.