Some of my worst business experiences involve IT consultants. Consultants that bled the small businesses for thousands of dollars while providing shoddy work and terrible advice. The employees and business suffered, but the consultant made out like a bandit.
How do you avoid getting fleeced by IT consultants peddling poor advice and services? First, be on the lookout for one size fits all recommendations. The consultant should take time to understand your company’s problems and offer custom solutions.
Beware of consultants insisting because their other client, XYZ, loves the service; it’s perfect for your company. Ask in detail how their solution will fix your company’s problem.
Ask your company’s process experts to evaluate the advice or solution. They will spot any holes right away and let you know. Gather input from multiple experts to eliminate personal bias.
If you’re considering new technology, request confirmation it’s being used successfully in similar industries. You don’t want your company to be a testing lab for technology not ready for release. Applications used with success in other sectors may not be suitable for yours.
Don’t fall for the “less costly than other solutions” line. Ask for a breakdown of all costs, upfront and ongoing. The solution must make financial sense for your company as it grows and expands.
Ensure the advice or solution won’t constrain your company as it grows. The answers must support your company’s growth and expansion. Anything else may stunt your business growth and require exorbitant financial fixes down the road.
Author: Kris Keppeler is a writer who finds technology fascinating and loves humor. She writes on Medium.com, and for Women of Wisdom. An award-winning podcast producer who enjoys telling funny stories. Follow her on Twitter @KrisNarrates or on LinkedIn.
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