Tag Archives: Kris Keppeler

How to Keep a Jump Ahead of the Business Cycle

I used to work for a live entertainment agency owned by an energetic little old lady. I worked in sales/customer service and also performed comic roasting and celebrity impersonation. Business was buzzing along in 2006. In early 2007, the owner told me her business reports showed a slowing. She didn’t know if she would need […]

Ways to Strengthen Your Customer Service Muscle

I enjoy helping people, whether it’s answering questions on Quora or narrating a story in a manner the writer loves. Success to me in my former corporate purchasing job meant delivering outstanding customer service to requisitioners. I discovered being helpful garnered loyal customers whether it’s a writer or an engineer who needs a specialized tool […]

Exploit Big Data Like the Best of the Fortune 500

Big data is a trendy topic in the business world today. It didn’t spring forth from nothingness in the early 2000’s, though. Processing large amounts of data for business purposes is centuries old, going back to clay tablets. Today, instead of 20 scribes and dozens of amphorae, we have technologies which give us a deluge […]

How Boring Process Documents Secure a Happy Ending

A business horror story. I was a purchasing professional for many years in the tech industry, first in biotech, then in semiconductors. We bought special filters from a company for several years, and then we abruptly stopped. The filter quality slid from best in the industry to worst in a matter of months. We contacted […]

How To Bring Substance to Your Business Planning

One of my favorite quotes dealing with planning is an African proverb, “for tomorrow belongs to the people who prepare for it today.” Is your business planning for tomorrow? If you’re not sure, try a SWOT. SWOT stands for Strengths, Weaknesses, Opportunities, and Threats. It’s an analysis to prepare your small to medium business for […]

How to Smooth Your Hiring To Capture the Right People

Your business needed more employees yesterday. But you want quality employees, ones who will stick around. How do you catch the perfect employee quickly? Assemble accurate job descriptions for the positions you must fill. That’s right, getting the job description precise prevails as the best way to find and retain the right people for the […]

Why You Need to Pay Attention to GDPR

Yes, another acronym we need to understand. GDPR stands for General Data Protection Regulation. Enforcement is coming to the EU in May 2018. The most significant update of data regulation in the EU in 20 years. But, it only applies to the EU, right? Not exactly. If your business collects personal data or preferences from […]