I thought VOIP had gone the way of the dinosaur. It hasn’t, but has instead evolved into unified communications (UCaaS) platforms that combine voice, video, chat, and file sharing. AI integration added real-time transcription, and 5G improved quality.
During the pandemic, business use of these systems expanded exponentially due to low cost and ease of use for remote work. Like everyone else, they offer AI enhancements that expand platform features. Which ones work best for small businesses?
RingEX by RingCentral gets recommendations from at least two sites, including PC Mag, which named it an outstanding editor’s choice. RingEX customers appreciate its ease of use and reliability. The cost can be higher than that of other recommended suppliers.
Intermedia Unite is an editor’s choice for 2026 by PC Mag. Intermedia earns this because of its wide range of voice administration features, excellent support, and ease of use.
Zoom Workplace receives excellent marks across multiple sites. Customers like the ease of use and excellent video conferencing. There is a free version.
8x8Work receives positive reviews from multiple reviewers. The pluses for 8×8 are ease of use and superb call and video quality. You need to request a quote for pricing.
Cybercriminals love these platforms because they can steal so much confidential information in one place. Any platform you choose should come hardened out of the box.
Author: Kris Keppeler, a curious writer who finds technology fascinating. Follow her on X (Twitter) @KrisNarrates, on Medium.com @kriskeppeler, and on LinkedIn.
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