Your IT department measures help desk responsiveness, network downtime, and other factors under their control. Are these measurements helping your business achieve its goals? Do you ever share business goals with IT and ask how they can support them?
If one of your business goals is to produce timely inventory reports for the finance and planning departments, IT may be able to help. But only if they know about that goal and the information you desire. I once spent hours producing a report that our IT automated to run on demand.
Do you wonder if AI apps or machine learning can help automate your inefficient processes? Sit down with your IT manager and explain the problem. Ask the manager to look into ways to automate with technology.
The IT department needs to be proactive. Schedule a meeting with executives to present new technology and innovations. The presentation may lead to solving fundamental business challenges through advanced technology.
Your IT department is a vital player in the move to digital business. Businesses, large and small, keep moving in the digital direction. Even Home Depot moved into the digital age to improve customer service.
Home Depot beefed up their IT department to support and utilize data analysis. The result is improved inventory levels and better local trend tracking.
Communication with your IT department about business problems and ways advanced technology may solve them is crucial. Technology is ever evolving. The solution to your most significant business threat may only require communicating the problem to your IT department.
Author: Kris Keppeler, a writer who finds technology fascinating and loves humor. She writes for Crossing Genres on Medium.com and Does This Happen to You? on Channillo. Award-winning podcast producer who enjoys telling stories. Follow her @KrisKKAria on Twitter or on LinkedIn.
Small Business Solutions 