Chatbots are not a new business phenomenon, they’ve been around for years. You know, that screen which pops up when you go to a website that asks if you want to “chat or have a question.” As a consumer, I love using them for interactions, like where is my stuff, because I get instant answers.
No waiting impatiently for an email reply. Just an answer right now. I’m willing to bet your customers like instant answers, too.
Chatbots are a perfect way for a small business to boost their marketing, their sales, and keep their customers happy. It’s easy to find a company to help your business use chatbots to your advantages, such as VirtualSpirits or Botsify. Even better, they’re inexpensive to deploy.
How can a little bot help your business grow? Chatbots take customer service to a whole new level. They’re available all hours of the day or night to answer your customer’s questions with no overtime pay.
Chatbots take orders day and night, too. If your customer needs a part at 8 pm, the bot is ready and available to book that order. All this via messaging, no phone calls, no on-hold and no searching for a password.
Chatbots link with many payment solutions, so you get paid right away. It’s a win for both you and your customer.
A chatbot on your social media page enables your customers to interact personally with your company leading to more orders. Your bot keeps track of customer preferences so that you can improve your sales and marketing system.
Get your bot chatting away now; your customers are eager to talk.
Author: Kris Keppeler, writer for Crossing Genres on Medium.com, and Does This Happen to You? on Channillo. Award winning podcast producer. Follow her @KrisKKAria on Twitter or on LinkedIn.