Category Technology

How To Speak and Send Your Email Hands Free

Isn’t it amazing you can now speak to your device just like the characters on Star Trek? Not quite in the same way but close.  AI and smartphones now allow you to voice emails instead of typing them and make your grocery list hands free. This technology allows you to spend more time in your […]

Taking the Chaos Out of Digital Disruption

Digital technologies continue to transform the way business gets done. Some companies struggle with this disturbance while others utilize it to improve or expand. Resisting this transformation may delay the inevitable but not for long. Technology advances at an ever-increasing rate and any business, large or small, risks catastrophe by ignoring the ramifications. Small to […]

How To Choose Boring but Capable Document Management

Its a tedious task but record keeping is as essential to your small business as it is to a Fortune 500 company. The difference is your business has fewer people to wrangle those records. The digital age makes this task more manageable for your small or medium-sized company. In a previous blog, I detailed the […]

How to Keep a Jump Ahead of the Business Cycle

I used to work for a live entertainment agency owned by an energetic little old lady. I worked in sales/customer service and also performed comic roasting and celebrity impersonation. Business was buzzing along in 2006. In early 2007, the owner told me her business reports showed a slowing. She didn’t know if she would need […]

Ways to Strengthen Your Customer Service Muscle

I enjoy helping people, whether it’s answering questions on Quora or narrating a story in a manner the writer loves. Success to me in my former corporate purchasing job meant delivering outstanding customer service to requisitioners. I discovered being helpful garnered loyal customers whether it’s a writer or an engineer who needs a specialized tool […]

Exploit Big Data Like the Best of the Fortune 500

Big data is a trendy topic in the business world today. It didn’t spring forth from nothingness in the early 2000’s, though. Processing large amounts of data for business purposes is centuries old, going back to clay tablets. Today, instead of 20 scribes and dozens of amphorae, we have technologies which give us a deluge […]

How Boring Process Documents Secure a Happy Ending

A business horror story. I was a purchasing professional for many years in the tech industry, first in biotech, then in semiconductors. We bought special filters from a company for several years, and then we abruptly stopped. The filter quality slid from best in the industry to worst in a matter of months. We contacted […]