A Quick Way to a Rousing, Fascinating Mission Statement

I remember when departmental mission statements were the rage. I ended  up locked in a room for a day with co-workers hashing out our “mission.” Fond memories of that I … Continue reading A Quick Way to a Rousing, Fascinating Mission Statement

How To Choose Boring but Capable Document Management

Its a tedious task but record keeping is as essential to your small business as it is to a Fortune 500 company. The difference is your business has fewer people … Continue reading How To Choose Boring but Capable Document Management

How to Keep a Jump Ahead of the Business Cycle

I used to work for a live entertainment agency owned by an energetic little old lady. I worked in sales/customer service and also performed comic roasting and celebrity impersonation. Business … Continue reading How to Keep a Jump Ahead of the Business Cycle

Ways to Strengthen Your Customer Service Muscle

I enjoy helping people, whether it’s answering questions on Quora or narrating a story in a manner the writer loves. Success to me in my former corporate purchasing job meant … Continue reading Ways to Strengthen Your Customer Service Muscle

How Boring Process Documents Secure a Happy Ending

A business horror story. I was a purchasing professional for many years in the tech industry, first in biotech, then in semiconductors. We bought special filters from a company for … Continue reading How Boring Process Documents Secure a Happy Ending

How to Smooth Your Hiring To Capture the Right People

Your business needed more employees yesterday. But you want quality employees, ones who will stick around. How do you catch the perfect employee quickly? Assemble accurate job descriptions for the … Continue reading How to Smooth Your Hiring To Capture the Right People

Why You Need to Pay Attention to GDPR

Yes, another acronym we need to understand. GDPR stands for General Data Protection Regulation. Enforcement is coming to the EU in May 2018. The most significant update of data regulation … Continue reading Why You Need to Pay Attention to GDPR

Surviving a Breach by Forging a Path

In a previous blog, How to Keep Out the Bandit, https://goo.gl/fKu3Am, we discussed how small and medium businesses attract hackers, too.  Studies show over 50% of attacks aim for companies … Continue reading Surviving a Breach by Forging a Path