Small Business Technology Blog for Janus Networks
Your loudly complaining customer may be what you need to enhance your reputation and build up your business. How can you do that when one bad review can result in … Continue reading Divide and conquer your customer feedback so you can soothe your complaining customer, fix service problems, and boost revenue.
A recent poll by Salesforce indicated that over 70% of customers expect a company to understand their needs and expectations. That’s not an easy task. How does a business do … Continue reading The Way to Creating Digital Bliss for Your Customers and Your Bottomline
I’m winging my way to Orlando soon and needed to locate transport from the airport to my hotel. Being averse to taxis or Uber, that leaves car services or shuttles. … Continue reading How Social Media and Customer Service Once Saved a Business
Business reviews, the first thing I check when I’m looking for a new service, product, or provider. I search for and read online reviews, and they influence my decision. Zendesk … Continue reading How to Capitalize on Customer Reviews, the Good, The Bad, and The Valuable
I enjoy helping people, whether it’s answering questions on Quora or narrating a story in a manner the writer loves. Success to me in my former corporate purchasing job meant … Continue reading Ways to Strengthen Your Customer Service Muscle
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