How Social Media and Customer Service Once Saved a Business

I’m winging my way to Orlando soon and needed to locate transport from the airport to my hotel. Being averse to taxis or Uber, that leaves car services or shuttles. … Continue reading How Social Media and Customer Service Once Saved a Business

How to Capitalize on Customer Reviews, the Good, The Bad, and The Valuable

Business reviews, the first thing I check when I’m looking for a new service, product, or provider. I search for and read online reviews, and they influence my decision. Zendesk … Continue reading How to Capitalize on Customer Reviews, the Good, The Bad, and The Valuable

Ways to Strengthen Your Customer Service Muscle

I enjoy helping people, whether it’s answering questions on Quora or narrating a story in a manner the writer loves. Success to me in my former corporate purchasing job meant … Continue reading Ways to Strengthen Your Customer Service Muscle